Brightpath Group Support

Hi, what are you looking for?

Browse common topics or read up on the basics of our supply chain platform.

Sandbox environments

Free, isolated test environments that mirror production behaviour.

Accessibility

WCAG 2.1 AA throughout the product, verified by external audits.

SDKs and CLI

Tooling for JavaScript, Python, Go and a scriptable command line.

Backups & recovery

Continuous backups with point-in-time restore for the last 30 days.

Audit logging

Tamper-evident logs streamed to your SIEM in real time.

Top questions

Can I export my data at any time?

Yes. A self-service export delivers a portable archive in standard formats. There is no lock-in.

How is pricing structured?

Plans are billed per active user, per month, with annual discounts. Volume pricing is available from 250 seats.

Where is customer data stored?

You can choose between EU, US and APAC regions during account setup. Data is encrypted in transit and at rest.

How long does a typical onboarding take?

Most teams are in production within two weeks. A guided checklist and a named contact help keep things on track.

Do you offer a free trial?

Yes, a 30-day trial of every paid feature, no credit card required. Sandbox environments remain free indefinitely.

Need more help? Contact our support team.
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